fbpx

TRAVELATOR UPGRADES

— STAGE 2:  TRAVELATOR UPGRADE WORKS —

You may have noticed the two brand NEW travelators are now installed and functioning.  From Wednesday 7 April, these travelators are programmed to operate in the reverse direction so customers will be able to use the travelators travelling down from Ground level to Basement 1 and Basement 2.

Works to dismantle the existing travelators (VT 2 & 3; down travelators from Ground to Basement 2) will commence on Wednesday evening 7 April, with two NEW travelators to be installed.  The project is expected to be completed mid to late June 2021, with all NEW travelators operating.

Customer parking is still available in Basement 1 (centre access is via the Tower, Observation and Service lifts – simply “follow the feet”).  The best place to park is the multi-deck carpark, as centre access has remained unchanged.

In response to customers expressing difficulty to access Ground level from Basement 2 and to reduce lift wait times, the Basement 2 carpark is temporarily unavailable to customers during the programmed works.  We have relocated some staff from the Rooftop and Level 8 of the multi-deck to make more carparks available for easier access to the Village, via the travelator from Rooftop to Level 1 of the Village.

Concierge services and weekday parking validations is available as normal from a NEW temporary location on Ground level (near Fruity Capers).   (The Concierge Desk in Basement will be closed during the upgrade).

We thank you for your patience and support of our Village retailers during the programmed works.

Page updated:  7 April 2021

—————————————————————————————————————————————————–

— PROJECT UPDATE —

Works are well underway with two travelators in the Basement levels fully removed and a brand NEW travelator installed.

A second Basement level NEW travelator will be installed tonight.

Basement levels – Travelators removed and installation of a brand new travelator.

 

 

 

 

 

 

 

At all times during the project, you will be able to use the travelators travelling down from Ground level to Basement 2.

In response to customers expressing difficulty to access Ground level from Basement 2, the Basement 2 carpark is temporarily unavailable to customers during the works.  We have relocated staff from the Rooftop and Level 8 of the multi-deck to make more carparks available for easier access to the Village, via the travelator from Rooftop to Level 1 of the Village.

Customer parking is still available in Basement 1 and this change should alleviate pressure and reduce waiting times for lift access to Ground level.

The best place to park is the multi-deck carpark, as centre access has remained unchanged.

We do understand the inconvenience caused by these works, but wish to assure you the new equipment will improve reliability and efficiency in the future.

CLICK HERE for Travelator upgrade FAQs.

Page updated: 2 March 2021.

—————————————————————————————————————————————————

We will commence an upgrade of the four travelators that move customers from the Basement carparks (Basement 1 & 2) to Ground level from Tuesday 16th February.

The travelators are the original equipment from when the shopping centre opened in 1986 and are now at the end of their lifecycle.  This equipment is being replaced with four NEW travelators.

During this time, access from Basement 1 and Basement 2 to Ground level will be via the Tower, Observation and Services Lifts, which will be well signed.  For simpler access to the Village, we encourage you to park in the multi-deck carpark as access to the centre will remain unchanged.

At all times during the upgrade, customers will be able to use the travelators travelling down from Ground level to Basement 1 and Basement 2.

Concierge services and weekday parking validations is available as normal from a NEW temporary location on Ground level (near Fruity Capers).   (The Concierge Desk in Basement will be closed during the upgrade).

CLICK HERE for further details about the Travelator upgrade works program and FAQs.

Regular updates will be available on our website, emails and the centre’s social media channels – Facebook & Instagram.

We thank you for your patience during the programmed works to make Toowong Village an even better shopping destination for our Village community.

Page updated: 12 February 2021.